Frequently Asked Questions

Got questions? We’ve answered the most common ones right here!

If you don’t see what you’re looking for, get in touch with our customer care team on WhatsApp: + 971 582 094 395

Sizing

How can I get the perfect abaya fit?

For the best fit, refer to our detailed Size Guide on each product page.

If you’re still unsure or need assistance, feel free to contact our customer care team, and we’ll be happy to help!

What is the size of the sheila?

Our standard sheila size is 200cm x 75cm.

For custom sizes, please contact our customer care team on WhatsApp at + 971 582 094 395

Do you offer custom-sized abayas?

Yes, we can tailor your abaya to your measurements.

Simply add your custom sizes (in inches) in the notes section at checkout or contact our customer care team for assistance.

What measurements do I need for my custom abaya?

Please refer to our Sizing Guide for detailed information on the measurements we need and a step-by-step guide on how to take them accurately.

Shipping & Returns

How long does shipping take?

Orders are processed and shipped within 1 to 3 weeks (3 to 4 weeks during peak season) from the receipt of your order confirmation email.

Once your order has been shipped, you will receive a notification. For further details, please visit our Shipping page.

Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping charges are calculated at checkout, and please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

For more details, kindly refer to our Shipping page.

Can I return my abaya?

We have a strict no exchange, no refund, and no return policy.

The only exception is if you receive a faulty product or an incorrect order. In such cases, we will require clear photos to assess the issue. If the damage is confirmed to be from our side, we will replace the piece, but no refunds will be issued.

All our pieces are thoroughly checked by our quality control team before being shipped.

Can I exchange my abaya?

We have a strict no exchange, no refund, and no return policy.

The only exception is if you receive a faulty product or an incorrect order. In such cases, we will require clear photos to assess the issue. If the damage is confirmed to be from our side, we will replace the piece, but no refunds will be issued.

All our pieces are thoroughly checked by our quality control team before being shipped.

Orders

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order either on our website or directly on the carrier’s website.

Do you offer cash on delivery?

We do not offer cash on delivery. Full payment must be completed at the time of purchase for your order to be confirmed.

Do you offer alterations?

Yes, we offer alterations at a fixed cost of 50 AED. The customer is responsible for shipping the abaya to us, as well as covering the return shipping cost, which will be the same as the original shipping cost.

How should I care for my abaya?

Care instructions vary based on the fabric, and you can find specific care details under each abaya’s description.

To maintain the quality and longevity of your abaya, we recommend professional dry cleaning and using a light steam for a fresh, polished look.

General

Are the abaya colors exactly as shown in the pictures?

We strive for the highest color accuracy in our abaya images, but slight variations may occur due to different screen settings and device displays.

For custom prints, minor differences between print batches are also possible. To get the best idea of the true color, we recommend adjusting your screen settings.

Do all abayas come with a sheila?

Yes! Every abaya includes a matching sheila, either printed or plain. You can find more details in each abaya’s description.

Can I visit a showroom to see your abayas in person?

Currently, we do not have a showroom. However, you can shop our Mscoquette abayas online.

We also participate in pop-up events where you can see, try, and experience our collection in person. For updates on upcoming pop-ups, make sure to follow us on Instagram.